Below FAQ are some common concerns of our clients before making a purchase.
If you have other questions, please just send it to info@brandedbills.com.
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SHIPPING
STANDARD SHIPPING
After your payment is verified, it may take up to 2-5 business days to process and ship your order. This does not include weekends or holidays. If you order after 5pm PST on a Thursday, your order will likely be shipped out on the following Monday.
OVERNIGHT AND 2-DAY SHIPPING
Does not include weekends. If you order before 4PM EST on a Wednesday, you should receive your order by/on Thursday. If you order past 4PM EST on a Wednesday, Your order should be delivered by/on Friday
RETURN POLICIES
RETURNS
You can view our returns policy info here: Returns Policy
ORDER INFORMATION AND CONCERNS
I NEED TO CHANGE SOMETHING ON MY ORDER. WHAT SHOULD I DO?
If you need to change or cancel your order, please Contact Us
MY ORDER STATUS SAY "UNFULFILLED." WHAT DOES THAT MEAN?
Your order is still in production and has not shipped yet. All hats are made to order.
OTHER INFO
HOW DO I CLEAN MY HAT?
Never put your hat in the dishwasher or washing machine! We created a specialized formula and cleaning kit you can find here.
CAN I GET MY OWN DESIGN ON THEM?
Absolutely. Please visit our Custom Page for all information on creating a custom order. One of our custom agents will be glad to work with you.
DO YOU HAVE ANY FITTED HATS?
We offer Flex Fit hats in Heather Grey and Black, both colors are available in SM/MD and LG/XL.
IF I SEND YOU A HAT, CAN YOU PUT A PATCH ON IT?
We cannot. We only put patches on hats that we have in our inventory. If you are interested in a hat that we do not currently have in stock, please visit our Custom Page.
CAN YOU PUT TWO PATCHES ON A HAT?
Afraid not, we think one patch looks best.
DO YOU PROVIDE CUSTOM EMBROIDERY ON THE HATS?
We do offer embroidery with a minimum order of 50 hats. If you are still interested, please visit our Custom Page.
CAN I GET A HAT WITHOUT THE "BB" ON THE SIDE?
The embroidered "BB" is our logo and stamp of quality on every hat. We are proud of the leather patches we have designed and the brand we have built. Every hat that goes out the door has "BB" embroidered on the side.
I ORDERED THREE DAYS AGO AND HAVEN'T RECEIVED A TRACKING NUMBER, WHAT'S UP?
Please refer to our shipping policy.
WHY IS DYED LEATHER MORE EXPENSIVE?
Our production team goes through very specific and lengthy steps to get the leather to the colors without ruining the leather, making the color durable, and still giving the leather flexibility.
CUSTOM ORDERS
WHAT CAN I EXPECT?
Get all your answers here.
EMAIL US
CLUBHOUSE
HOW DOES IT WORK?
Get all your answers here.
EMAIL US